From the 1st April, if you are delayed by 15 minutes or more you will be able to claim compensation, rather than the current 30 minutes delay threshold for making a claim. The table below provides how much you could claim:
Length of delay Compensation
15 to 29 minutes 25% of the cost of your single ticket or 25% of the cost of your return ticket
30 to 59 minutes 50% of the cost of your one-way ticket or 25% of the cost of your return ticket
60 to 119 minutes 100% of the cost of your one-way ticket or 50% of the cost of your return ticket
120 minutes + 100% of the cost of your ticket whether single or return
From the 1st April, Greater Anglia’s delay repay forms will change to enable customers to submit claims for delays of 15 minutes or more. Greater Anglia will use the proportionate cost of the price of the Season Ticket (i.e. 1/10th of a Weekly ticket, 1/40th of a Monthly ticket and 1/464th of an Annual ticket). For more information, please see here.
Length of delay Compensation
15 to 29 minutes 25% of the cost of your single ticket or 25% of the cost of your return ticket
30 to 59 minutes 50% of the cost of your one-way ticket or 25% of the cost of your return ticket
60 to 119 minutes 100% of the cost of your one-way ticket or 50% of the cost of your return ticket
120 minutes + 100% of the cost of your ticket whether single or return
From the 1st April, Greater Anglia’s delay repay forms will change to enable customers to submit claims for delays of 15 minutes or more. Greater Anglia will use the proportionate cost of the price of the Season Ticket (i.e. 1/10th of a Weekly ticket, 1/40th of a Monthly ticket and 1/464th of an Annual ticket). For more information, please see here.
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